Patient Liaison - Float Full time Days
Core
Front office specialist managing patient scheduling, registration, and clerical operations across multiple Northwestern Medicine rehabilitation locations.
Role type
Patient Liaison / Rehabilitation Patient Access Specialist
Builds
Patient appointment workflows and administrative support for rehabilitation services
Domain
Healthcare / Rehabilitation Services
Deliverable
product features
Required skills
Scheduling, patient registration, EPIC system proficiency, insurance/billing data entry, cash handling, supply management, critical thinking for prioritization
Preferred skills
None stated
Technologies
EPIC
Responsibilities
Greet staff and patients, answer department phones, schedule and reschedule patient visits, manage department appointment reports in EPIC, obtain and update patient demographic and insurance information, collect payments, manage department supplies, coordinate with clinical staff on orders and authorizations, manage work queues for unscheduled orders and visit authorizations, assist with clinic setup/cleanup, manage therapist schedules and PTO blocks.
Seniority
Entry-level to Mid-level, hands-on IC