Mitarbeiter Customer Service Team (m/w/d)
Core
Central interface between customers and internal departments, managing the entire project lifecycle from quote creation to invoicing to ensure high customer satisfaction.
Role type
Customer Service Administrator
Builds
Customer projects and financial documentation
Domain
Life Sciences / Laboratory Services
Deliverable
client delivery
Required skills
Commercial understanding, invoicing, order processing, budget management, data entry, process coordination, GMP/GDP compliance knowledge
Preferred skills
ERP or LIMS experience, administrative background in regulated environments
Technologies
Microsoft Office (Outlook, Word, Excel), eLIMS
Responsibilities
Serve as the primary contact for customer inquiries and project requests; manage commercial aspects including quotes, contracts, and billing; maintain customer and project data in the eLIMS system; coordinate with Lab, Project Management, and Quality Assurance teams; ensure timely communication regarding project status and delivery; track requests to meet agreed deadlines; collaborate with Finance and Operations for revenue tracking; contribute to process improvements.
Seniority
Entry to Mid-level