Mitarbeiter Customer Service (m/w/d)
Core
Managing customer orders, quotes, and communications within an ERP system to ensure smooth order processing and customer satisfaction.
Role type
Customer Service Representative (Sales Operations)
Builds
Order fulfillment, sales quotes, and customer support for a Life-Science analytics company
Domain
Life Sciences / Analytical Services
Required skills
ERP system proficiency, MS Office (Excel, Word), order processing, quote management, customer communication, data integrity, report generation
Preferred skills
Sales service experience, English (written and spoken), additional foreign languages, multitasking
Responsibilities
Processing and tracking customer orders in ERP, creating and monitoring sales quotes, handling customer inquiries and complaints, updating customer data, collaborating with sales teams, generating sales activity reports