Customer Service Representative - Eurofins BioPharma Product Testing Toronto, Inc.
Core
Provide exceptional customer service and administrative support to the Biopharmaceutical Product Testing laboratory, managing client accounts, project scheduling, and order coordination.
Role type
Customer Service Representative
Builds
Client accounts, project schedules, and order confirmations for biopharmaceutical testing services
Domain
Life Sciences / Biopharmaceutical Testing
Deliverable
client delivery
Required skills
Customer service, project scheduling, client account management, order coordination, regulatory compliance, MS Office proficiency, eLIMS familiarity
Preferred skills
Science background, high accuracy, attention to detail, multitasking, independent work, proactive attitude
Technologies
MS Office (Outlook, Word, Excel), eLIMS, Coupa
Responsibilities
Liaise with customers via phone, email, and in person; manage customer scheduling of projects; coordinate project tracking and client management; create new client accounts and link quotations; follow up on orders; retrieve and archive Certificates of Analysis; perform administrative duties including filing, faxing, photocopying, and shipping lab supplies; verify information on ongoing projects; handle internal sales tasks.
Seniority
Mid-level, individual contributor