Customer Service Specialist (all genders)
Core
Handling complex, escalated customer inquiries, complaints, and claims via email without direct phone contact, conducting independent research, and collaborating with internal partners to find sustainable solutions.
Role type
Senior Customer Service Specialist (escalations & process optimization)
Builds
Sustainable solutions for escalated customer issues and optimized internal processes
Domain
E-commerce / Fashion retail
Deliverable
client delivery
Required skills
Complex case resolution, independent research, cross-functional collaboration, process optimization, quality assurance, technical documentation, project ownership
Preferred skills
First-hand customer service experience, analytical thinking, structured work approach, high initiative
Technologies
Internal case management systems with advanced access rights
Responsibilities
Process and workflow optimization based on case insights, monitoring and securing the quality of external partners, creating clear English documentation for team knowledge retention, taking early responsibility for special tasks and own projects
Seniority
Mid-level, hands-on IC