Lounge Senior Supervisor
Core
Oversee daily operations of the Qatar Lounge at Heathrow Airport, managing staff, food service, and guest experience.
Role type
Senior Lounge Supervisor (Hospitality/F&B)
Builds
High-quality food and beverage service for airline passengers
Domain
Airport hospitality / Luxury F&B
Deliverable
product features
Required skills
Team leadership, shift planning, inventory management, customer service, food safety compliance, conflict resolution, roster management, shift reporting
Preferred skills
Wine and spirits knowledge, proactive problem-solving, flexibility with hours
Technologies
None
Responsibilities
Supervise lounge staff and ensure high-quality service delivery; manage shift operations including scheduling and inventory; handle guest complaints and inquiries; coordinate with Qatar Management and internal teams; maintain hygiene and safety standards; prepare shift reports and administrative paperwork.
Seniority
Senior, hands-on IC