Operation Supervisor (Hospitality Industry) at Recours Global HR
Core
Supervise airport lounge and passenger service operations to ensure customer satisfaction and service continuity.
Role type
Operations Supervisor (Airport Lounge & Passenger Services)
Builds
Welcome, farewell, accompaniment, lounge, fast track, and loyalty program services for passengers
Domain
Aviation / Airport Operations
Deliverable
product features
Required skills
Operation Management, Sales, Marketing, MS Office, ERP (Oracle), ISO 9001/10002/45001 compliance, Risk assessment, PDPL compliance
Preferred skills
Airline or aviation setting experience
Technologies
MS Office, Oracle ERP
Responsibilities
Control provision of passenger services per established rules, prepare and follow daily work plans, check employee compliance with uniform and conduct, report passenger demands to Operations Manager, supervise fixtures and service point cleanliness, monitor catering and cleaning services, support manager in performance management and training, implement ISO system documents, follow company PDPL policies
Seniority
Junior, hands-on IC