Principal - Solution Engineering
Core
Technical solution architect and partner enablement lead for Employee Experience and ITSM modernization within the Global Systems Integrator ecosystem.
Role type
Senior IC solution architect (partner-led business development)
Builds
Solution narratives, reference architectures, demo flows, and partner playbooks for ITSM/ESM platforms
Domain
Enterprise Service Management (ESM), ITSM, Employee Experience (EX), AI in service management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
solution architecture, presales, consulting, GSI/partner ecosystem management, ITSM/ESM modernization, AI solution narratives, demo creation, discovery guides, enablement content, reference architectures, commercial alignment
Preferred skills
Freshservice, ServiceNow, Jira Service Management, BMC, Ivanti, ManageEngine, partner-sourced revenue motions, GSI-led transformation, ITIL, workflow automation, legacy ITSM migrations, business case development
Technologies
Freshservice, ServiceNow, Jira Service Management, BMC, Ivanti, ManageEngine
Responsibilities
Identify and shape new Freshservice opportunities with GSI partners, support early-stage discovery, build solution narratives for ITSM modernization and AI, equip Business Development colleagues with messaging and guides, deliver enablement sessions for partner teams, create reusable assets like demo flows and playbooks, support partner account planning
Seniority
Senior, hands-on IC
