Service Delivery Manager till Sopra Steria
Core
Oversee complex IT service deliveries for customers, ensuring quality, alignment with business needs, and end-to-end coordination across technical domains.
Role type
Senior Service Delivery Manager
Builds
End-to-end IT service deliveries for enterprise clients
Domain
IT Services / Managed Services / Digital Transformation
Deliverable
client delivery
Required skills
End-to-end delivery management, cross-functional team leadership, SLA/KPI governance, risk and incident management, contract and financial oversight, stakeholder management, continuous improvement, cloud and infrastructure knowledge
Preferred skills
Experience with managed services or outsourcing, digital workplace expertise, security awareness, change management collaboration
Technologies
Cloud, digital workplace, network, security, datacenter, private cloud
Responsibilities
Lead customer teams and coordinate delivery across multiple service and technical areas, ensure quality and follow up on SLAs and KPIs, manage risks, deviations, and escalations, drive continuous improvements with customers and delivery teams, handle contract compliance and financial tracking, collaborate with technical specialists and security/change managers
Seniority
Senior, hands-on IC
