Directeur Hébergement H/F/X La Citadelle Vauban - Emblems Collection
Core
Director of Rooms orchestrates the guest experience across Rooms, Front Office, Housekeeping, Concierge, and Museum operations at a luxury island hotel.
Role type
Senior Director of Rooms (Luxury Hotel)
Builds
5-star guest experiences, operational workflows, and service standards for La Citadelle and Emblems Collection.
Domain
Luxury Hospitality / Island Resort
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> physical/clinical work (Service delivery & Operations)
Required skills
Operational leadership, workforce planning, budget management, SOP development, cross-functional coordination, PMS (Opera) expertise, financial KPIs analysis, talent development
Preferred skills
Seasonal resource management, VIP guest handling, museum operations oversight, Kids Club management, POS system deployment
Technologies
Opera PMS, POS systems
Responsibilities
Define operational organization and staffing plans, ensure 5-star service standards, manage Front Office/Reservations/Concierge/Museum/Kids Club operations, oversee Housekeeping and payroll, coordinate with Finance/IT/Sales, manage budget and KPIs, lead talent development and recruitment.
Seniority
Senior, hands-on IC