Technical Support Lead
Core
Lead technology support and business engagement across New Zealand offices, acting as a key link between business units and IT while providing advanced technical support.
Role type
Senior IC Technical Support Lead with functional leadership responsibilities
Builds
IT support operations, service improvements, and technology strategy for New Zealand offices
Domain
Enterprise IT operations and support within Architecture, Engineering, and Construction
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Advanced Level 2/3 technical support, ITIL practices, Power BI dashboard development, budget planning, vendor management, software asset management, stakeholder management, change management
Preferred skills
Experience in retail or hospitality, experience in Professional Services/Architecture/Engineering/Construction industries
Technologies
Power BI, cloud platforms, networking tools
Responsibilities
Lead and coordinate the IT support function across New Zealand, partner with business leads as the primary point of contact for IT matters, drive adoption of AI agents and automation tools, build and maintain Power BI dashboards for service performance tracking, manage service ticket management and escalation processes, contribute to IT budget planning and vendor management, lead communication and training initiatives for technical changes
Seniority
Senior, hands-on IC with functional leadership
