Duty Manager
Core
Leading hotel operations during shifts to ensure seamless guest experiences and operational excellence.
Role type
Front Office leadership (Duty Manager)
Builds
Daily hotel operations, guest services, team coordination
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service leadership, team motivation, conflict resolution, cross-departmental coordination, safety compliance, staff training, operational planning, decision-making, roster flexibility
Preferred skills
New Zealand Manager's Certificate, First Aid Certificate
Responsibilities
Leading shift operations, supporting and motivating the Front Office team, acting as first point of contact for guests, coordinating with Housekeeping/F&B/Maintenance, monitoring safety and compliance, assisting with staff training, supporting occupancy and revenue goals
Seniority
Mid-level, hands-on IC