Front Desk Supervisor
Core
Lead and supervise Front Desk operations to ensure seamless check-in/check-out, billing, and guest service at a luxury hotel.
Role type
Front Desk Supervisor (Hospitality)
Builds
Guest arrival/departure experiences, operational efficiency, and team performance
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Front Desk supervision, Property Management Systems (OPERA Cloud), service recovery, team coaching, performance management, financial accuracy, upselling, interdepartmental coordination
Preferred skills
Hotel Management degree, Microsoft Office proficiency, leadership in high-pressure environments
Responsibilities
Supervise daily Front Desk activities including check-in, check-out, and billing; mentor and coach Front Office colleagues; manage guest concerns and recovery; coordinate with other departments; execute financial responsibilities and upselling programs; maintain operational standards and procedures.
Seniority
Mid-level, hands-on IC with supervisory duties