Spécialiste du Support Client / Install Base Support and Parts Specialist
Core
Primary client contact for Veolia's installed base in North America, managing requests for parts, chemicals, simple services, and service contracts from initial intake to order fulfillment.
Role type
Senior IC Customer Support & Install Base Specialist
Builds
Transactional submissions, order deliveries, and service contract execution for industrial clients
Domain
Industrial services, water/waste management, and environmental solutions
Deliverable
client delivery
Required skills
client needs qualification, commercial proposal preparation, internal stakeholder coordination, ERP/CRM data management, parts and chemical compatibility knowledge, warranty claim processing
Preferred skills
proactive client communication, cross-functional collaboration, technical troubleshooting basics
Technologies
ERP systems, CRM systems
Responsibilities
triage and prioritize client requests for parts and services, prepare accurate commercial submissions, coordinate internal resources for order fulfillment, maintain precise client and transaction records, support service contract execution
Seniority
Senior, hands-on IC
