Inside Sales Support (Aftermarket)
Core
Supporting FRC Wastewater treatment systems after commissioning by proactively managing spare parts inventory, assisting customers with orders, and answering technical questions.
Role type
Inside Sales Support (Aftermarket)
Builds
Spare parts lists, sales orders, and shipment details for FRC wastewater treatment systems.
Domain
Industrial wastewater treatment / Mechanical manufacturing
Deliverable
product features
Required skills
Customer relationship management, spare parts inventory management, order processing, technical question triage, quote generation, mark-up calculation, logistics coordination
Preferred skills
Shipping experience, basic mechanical knowledge, electrical knowledge
Technologies
Microsoft Office, inventory/bookkeeping programs, UPS, FedEx
Responsibilities
Call customers to assist with ordering spare parts, assemble project-specific spare parts lists, respond to customer questions regarding spare parts and upgrades, generate spare parts quotes, calculate mark-ups based on margin schedules, create and process sales orders, organize shipment details, coordinate with QA/Logistics to resolve warranty complaints
Seniority
Entry-level to Junior