Front Desk Agent
Core
First point of contact for guests, managing check-ins, check-outs, room assignments, and billing at a resort.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes, room assignments, and billing transactions
Domain
Hospitality / Resort Management
Deliverable
product features
Required skills
Guest registration, room key issuance, account record maintenance, payment processing, conflict resolution, physical stamina for standing and lifting
Preferred skills
None stated
Technologies
None stated
Responsibilities
Greet guests and complete registrations, assign rooms and issue keys, maintain room availability and guest account records, process guest bills and collect payments, resolve guest concerns
Seniority
Entry-level
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