Assistant Spa Manager
Core
Oversee daily front office spa operations, supervise service teams, and ensure high guest satisfaction and revenue targets at a luxury beachfront resort.
Role type
Assistant Spa Manager (front-of-house operations)
Builds
Spa services, retail sales, and guest experiences for luxury resort guests
Domain
Hospitality / Luxury Spa Operations
Deliverable
product features
Required skills
Spa operations management, team supervision, appointment scheduling, yield management, guest relations, retail sales, PMS/POS proficiency, training and coaching
Preferred skills
Luxury service standards, conflict resolution, business development, payroll and labour control
Technologies
Spa reservation systems, PMS, POS
Responsibilities
Oversee daily front office spa operations, supervise spa reception and guest service teams, monitor appointment scheduling and yield management, handle guest feedback and complaints, promote upselling and retail sales, assist in training and coaching staff, support payroll and labour control
Seniority
Mid-level, supervisory IC