Duty Manager
Core
On-site senior operational leader responsible for guest service, team coordination, and emergency response during shifts at a luxury hotel.
Role type
Senior IC Duty Manager
Builds
Seamless guest experiences and operational continuity for a 5-star beachfront resort
Domain
Luxury Hospitality / Hotel Operations
Required skills
Guest service recovery, shift coordination, team supervision, emergency response, operational reporting, PMS proficiency
Preferred skills
Luxury market experience, UAE/GCC hospitality knowledge, French language
Technologies
Opera PMS
Responsibilities
Proactively engage guests and resolve complaints, coordinate cross-departmental operations, supervise on-duty staff, manage peak periods and VIP movements, handle emergencies and liaise with authorities, prepare shift reports and handovers.
Seniority
Senior, hands-on IC
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