Duty Manager
Core
Lead and supervise day-to-day hotel operations to ensure service standards and create exceptional guest journeys from arrival to departure.
Role type
Front-line operations manager (hospitality)
Builds
Guest experiences and daily hotel operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Operational leadership, guest relations, conflict resolution, staff supervision, shift management
Preferred skills
Opera PMS experience, prior leadership role experience
Responsibilities
Supervise department operations and service standards, handle guest concerns and complaints, manage staff training and daily tasks, lead operations in the absence of the Manager, communicate daily priorities to staff
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