Service operations Coordinator - Swedish speaking
Core
Full-time Service Operations Coordinator delivering efficient, high-quality support to customers and partners while ensuring adherence to established processes and service standards.
Role type
Service Operations Coordinator
Builds
Operational support for food delivery platform customers and partners
Domain
Quick commerce / Food delivery
Deliverable
client delivery
Required skills
KPI monitoring, process documentation, SOP adherence, issue escalation, stakeholder communication, customer service, operational troubleshooting, data reporting
Preferred skills
CRM/ticketing platform familiarity, service metrics understanding, dashboard usage, COPC/Six Sigma knowledge, SQL
Technologies
Google Workspace, Microsoft Office, CRM, ticketing platforms
Responsibilities
Handle daily service operations tasks, monitor KPIs, escalate complex issues, maintain process documentation, support new initiatives, assist customers with issues, coordinate between customers/vendors/riders, handle complaints, provide timely updates on tasks and blockers
Seniority
Individual Contributor, 1-3 years experience