Operations Specialist
Core
End-to-end management of complex, high-stakes data programs for frontier AI research, ensuring delivery of high-quality datasets on time.
Role type
Senior Individual Contributor Operations Specialist
Builds
Operational processes and data delivery pipelines for AI model training and evaluation
Domain
AI/ML data operations and workforce management
Deliverable
production ML models
Required skills
Operational process design, workforce management, analytical problem-solving, SQL proficiency, stakeholder management, process improvement
Preferred skills
Marketplace or logistics operations experience, familiarity with Zendesk/Notion/Airtable, exposure to AI/ML workflows, entrepreneurial mindset
Technologies
Label Studio Enterprise, SQL, Zendesk, Notion, Airtable
Responsibilities
Build and drive critical operational processes to meet customer delivery commitments; Manage daily operations across multiple contributor programs including onboarding and workflow coordination; Maintain operational trackers and documentation for consistent execution; Monitor contributor engagement and flag retention or performance risks; Create feedback loops between operations, product, strategy, and customers; Identify bottlenecks and recommend process improvements through pilots and experiments
Seniority
Senior, hands-on IC
