Guest Service Associate- Front Office
Core
Front office associate responsible for guest check-ins/check-outs, inquiries, and complaint resolution to ensure seamless hotel operations.
Role type
Guest Service Associate (Front Office)
Builds
Guest experiences and daily front office operations
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Guest service, complaint resolution, reservation management, shift reporting, cross-departmental liaison, Opera PMS, Microsoft Office, online booking platforms
Preferred skills
Hospitality certification, 5-star hotel chain experience
Responsibilities
Greet guests and process check-ins/check-outs, address inquiries and resolve complaints, manage room bookings and reservations, maintain front office logs and shift reports, coordinate banquet and special function information, verify room status with housekeeping
Seniority
Entry-level to Junior, hands-on IC