ASSISTANT CHEF DE RECPTION (H/F/X)
Core
Supervise front-of-house operations and reception staff to ensure optimal occupancy, revenue, and guest satisfaction from arrival to departure.
Role type
Assistant Front Office Manager (Hotel)
Builds
Guest experiences, operational efficiency, and revenue management for a lifestyle hotel.
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front office operations, staff supervision, revenue management, guest relations, billing and cash handling, scheduling, problem resolution, team training, PCI DSS compliance, English proficiency.
Preferred skills
Second foreign language, OPERA/TARS/Bizzon software knowledge, driving license (Permis B).
Technologies
OPERA, TARS, Bizzon
Responsibilities
Coordinate reception teams to maintain occupancy and revenue targets; supervise receptionists and team leaders; manage guest check-in/out, inquiries, and billing; handle administrative tasks like reservations and mail; ensure lobby cleanliness and security; resolve guest issues proactively; train and mentor staff; develop service schedules; interact with other departments to ensure quality service.
Seniority
Mid-level management (requires 3+ years in reception + 1 year as team leader)