Key Customer Manager
Core
Strategic account management for high-priority hospital networks and academic centers to drive the adoption and growth of robotic surgery programs in the DACH region.
Role type
Senior Key Account Manager (Medical Devices/Surgical Robotics)
Builds
Strategic partnerships, new robotic surgery programs, and centers of excellence for hospital networks and academic medical centers.
Domain
Healthcare / Surgical Robotics / DACH Region
Deliverable
client delivery
Required skills
Strategic account management, stakeholder engagement (executive/clinical/financial), program development and scaling, capital expansion strategy, cross-functional coordination, market insight generation
Preferred skills
Experience in surgical robotics, knowledge of DACH healthcare landscape, relationship building with teaching hospitals and KOLs
Technologies
da Vinci surgical system, Ion
Responsibilities
Own long-term development strategy for high-priority accounts; Build trusted relationships with executive and clinical stakeholders; Establish account governance and performance milestones; Partner to design and scale new robotic surgery programs; Identify opportunities to expand into new clinical areas; Coordinate across internal teams (Sales, Marketing, Clinical Affairs); Contribute market insights to regional strategy
Seniority
Senior, hands-on IC
