Assistant Learning & Development Manager
Core
Establishes and manages training tools, coordinates internal technical training, leads quality assurance activities, and drives e-learning initiatives for a 5-star hotel.
Role type
Assistant Learning & Development Manager
Builds
Internal training programs, quality assurance frameworks, and employee development plans
Domain
Hospitality / Hotel Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training program design and delivery, Quality assurance management, Stakeholder coordination, Data analysis and reporting, Project management, Multicultural team leadership
Preferred skills
E-learning platform management, Strategic partner identification, Performance coaching, Change management
Technologies
Accor Academy, HERO Learning modules, Trust You system
Responsibilities
Compile and update technical training manuals, coordinate yearly performance reviews, lead quality assurance committee and audits, oversee property induction programs, establish monthly training schedules, produce L&D and quality summary reports, identify strategic training partners, drive e-learning adoption
Seniority
Mid-level manager, hands-on execution with team leadership