Client Service Manager (m/w/d)
Core
Serve as a reliable contact for existing customers and prospects via phone and email, managing account management, payment processing, refunds, and technical inquiries.
Role type
Client Service Manager (2nd-Level Support)
Builds
Customer service and account management solutions for a digital investment and banking platform
Domain
Fintech / Digital Banking
Deliverable
client delivery
Required skills
Account management, payment processing, refund handling, technical support, cross-functional collaboration, process improvement
Preferred skills
Finance/Banking/Insurance experience, affinity for capital market products and digital solutions
Technologies
None explicitly stated
Responsibilities
Handle customer inquiries via phone and email, coordinate with other departments for complex issues, ensure customer satisfaction and retention, identify product and process improvement opportunities
Seniority
Mid-level, hands-on IC
