Client Service Associate (m/w/d)
Core
Handle customer inquiries via phone and email regarding the app, portfolio management, and payment processing, providing independent solutions and escalating complex issues to Tier 2 support.
Role type
Tier 1 Client Service Associate (Account Service)
Builds
Scalable Capital's digital investment and banking platform (Scalable Broker, Scalable Wealth, European Investor Exchange)
Domain
Fintech / Digital Banking
Deliverable
client delivery
Required skills
Customer contact experience, problem-solving, cross-functional communication, proactive service improvement, adaptability to new topics
Preferred skills
Quereinsteiger (career switcher) background
Technologies
Modern hardware and tools (specifics not listed)
Responsibilities
Answer customer questions about the app, portfolio management, and payment processing; resolve issues independently; coordinate with other departments or escalate to Tier 2; identify and support service improvements.
Seniority
Entry-level / Junior
