Client Service Associate (m/w/d)
Core
Handle customer inquiries via phone and email regarding the app, portfolio management, and payment processing, providing independent solutions and escalating complex issues to Tier 2 support.
Role type
Tier 1 Client Service Associate (Account Service)
Builds
Customer support service for a European fintech platform
Domain
Fintech / Digital Banking
Deliverable
client delivery
Required skills
Customer contact experience, problem-solving, cross-functional communication, proactive service improvement
Preferred skills
Ability to learn new topics quickly, self-education
Technologies
None specified
Responsibilities
Answering customer inquiries via phone and email, resolving account service issues independently, escalating complex requests, identifying service improvement opportunities
Seniority
Entry-level / Open to career switchers
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