Casual - Guest Service Agent
Core
Frontline hospitality role focused on welcoming guests, managing check-ins/check-outs, and providing local recommendations to ensure a positive stay.
Role type
Guest Service Agent
Builds
Guest experiences and operational flow at a resort hotel
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Guest relations, reservation management, multi-channel communication, conflict resolution, local knowledge
Preferred skills
Proactive service mindset, weekend/holiday availability, professional presentation
Responsibilities
Process guest check-ins and check-outs, manage reservations and special requests, resolve guest issues, provide personalized local recommendations
Seniority
Entry-level / Casual
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