Customer Operations and Insights Manager
Core
Overseeing customer-facing operations, S&OP, demand/supply planning, and order fulfillment for corn and rice seeds to drive customer satisfaction and loyalty.
Role type
Senior IC Customer Operations and Insights Manager
Builds
Seamless customer experiences and efficient sales & operations processes for the seeds market
Domain
Agriculture / Seeds industry
Deliverable
product features
Required skills
S&OP process management, demand forecasting, inventory management, order-to-delivery oversight, CRM system utilization, distributor scorecard design, process automation, team leadership, project management
Preferred skills
Digital transformation leadership, Lean management, Six Sigma, data analytics, hybrid seed technology knowledge, agronomy
Technologies
CRM systems, Business Intelligence tools
Responsibilities
Co-lead S&OP and demand forecasting processes; oversee order-to-delivery for corn and rice seeds; develop customer service strategies and resolve complaints; manage distributor performance scorecards and incentives; implement CRM systems and analyze customer data; lead continuous improvement and automation initiatives.
Seniority
Senior, hands-on IC