FR - Agent de réservations (H/F/X)
Core
Handle phone inquiries, manage bookings, and commercialize services for hotels, restaurants, and spas to ensure a quality client experience.
Role type
Reservation Agent
Builds
Hotel, restaurant, and spa bookings and client dossiers
Domain
Hospitality and Tourism
Deliverable
product features
Required skills
phone communication, sales techniques, client relationship management, invoicing, cash handling, complaint resolution, office software proficiency
Preferred skills
hotel/spa reservation tools knowledge, foreign language skills, weekend availability
Responsibilities
Answer phone calls, plan and execute reservations, update client files, present and sell complementary services, process invoices and collections, handle complaints, direct clients to appropriate services
Seniority
Junior to Mid-level, 2-3 years experience preferred
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