Head Waiter/tress
Core
Lead a section of the floor at a premium all-day restaurant, delivering polished, intuitive, and personalized service while driving guest satisfaction and spend.
Role type
Senior F&B service leader (Head Waiter)
Builds
High-end dining experiences for guests at a luxury hotel restaurant
Domain
Luxury hospitality / Fine dining
Deliverable
product features
Required skills
Premium restaurant service leadership, table management, food and beverage knowledge, wine service, guest relations, team coaching, operational coordination, commercial selling
Preferred skills
VIP recognition, pre-opening experience, flexible scheduling
Technologies
POS systems, reservation platforms
Responsibilities
Lead a section during service and model standards for pace and detail; Welcome and engage guests with personalized service; Manage the full dining journey from menu guidance to payment; Coordinate with culinary and bar teams for smooth operations; Coach junior team members and support training; Handle guest concerns and special requests; Support private dining and room service as needed.
Seniority
Senior, hands-on IC