Assistant.e Responsable de Nuit H/F - Pullman Paris Montparnasse 4*
Core
Night shift supervisor and assistant manager supporting the Night Manager in overseeing reception and operational units to ensure guest satisfaction and service quality.
Role type
Night shift assistant manager (hospitality)
Builds
Guest experiences and operational continuity for a 4-star hotel
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Night shift management, guest relations, complaint handling, inventory management, group arrival coordination, audit participation, crisis decision-making, PMS and accounting procedures, team supervision, audit quality control
Preferred skills
Third language (Spanish or Chinese), leadership development, strategic thinking, innovation
Technologies
Pack Office, TARS, Opera
Responsibilities
Supervise night reception and operational units, build quality client relationships, anticipate client needs, enforce service standards, manage client complaints, participate in room inventory, organize group arrivals, assist in service audits, make crisis decisions, control Cardex and client invoices, prepare night reports and close PMS, ensure team appearance and grooming compliance
Seniority
Mid-level manager (2+ years experience)