Retail Vertical Customer Success Consultant
Core
Build strategic customer relationships with retailers to drive value creation through retail measurement insights and consultative recommendations.
Role type
Senior Customer Success Consultant (Retail)
Builds
Retail measurement insights, analyses, and recommendations for consumer packaged goods manufacturers and retailers.
Domain
Retail industry + Consumer Intelligence / Data Analytics
Deliverable
dashboards & analysis
Required skills
Retail industry expertise, T&D or FMCG industry knowledge, Data interpretation, Business recommendation formulation, Stakeholder management, Strategic relationship building, Problem-solving, Analytical capabilities
Preferred skills
Thought leadership, Industry trend analysis
Technologies
Microsoft Office (Excel, PowerPoint)
Responsibilities
Develop and maintain strong relationships with assigned retailer clients; Deliver retail measurement insights, analyses, and recommendations; Conduct regular business reviews and insight presentations; Monitor customer health and implement retention strategies; Collaborate with Sales, Operations, and Reporting Hub to address customer needs.
Seniority
Senior, hands-on IC