Spotify Non-Voice Support with German and English (Remote within Bulgaria) - Fixed Term Contract
Core
Provide email and chat support to Spotify platform users, answering FAQs, assisting with account management and payment issues, and guiding troubleshooting.
Role type
Customer Support Specialist (Non-Voice)
Builds
User support for Spotify's music streaming platform
Domain
Digital Music Streaming
Deliverable
client delivery
Required skills
German (C1), English (C1), email support, chat support, account management, payment issue resolution, troubleshooting
Preferred skills
customer service experience, patience, clarity in communication, problem-solving attitude
Technologies
email platforms, chat support tools
Responsibilities
Answer common how-to and FAQ questions, assist with account and payment issues, guide users through troubleshooting steps
Seniority
Individual Contributor
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