Retail Vertical Customer Success Executive
Core
Act as the face of the company to drive customer ROI, value creation, and business growth through strategic insights and analytics using NIQ tools.
Role type
Customer Success Executive (Retail/CPG)
Builds
Strategic insights, analytics, and client growth opportunities for CPG clients
Domain
Retail, FMCG, Consumer Intelligence
Deliverable
client delivery
Required skills
analytical mind, numerical skills, Microsoft Excel, PowerPoint, consultative client skills, innovative problem-solving, data visualization, coaching in data analysis
Preferred skills
experience with NIQ solutions, coaching others in NIQ tools, C-suite engagement
Technologies
NIQ tools, Microsoft Excel, PowerPoint
Responsibilities
Lead regular Business Reviews and Net Promoter Score (NPS), deliver insightful presentations and actionable recommendations, build and maintain strong client relationships at C-suite level, identify and convert growth opportunities, lead client briefings and onboarding processes, coordinate internal departments to meet client deadlines
Seniority
Mid-level (2–5 years experience)
