Front Office Assistant Manager (Duty Manager)
Core
Ensure high-level guest service and operational efficiency at a 5-star airport hotel with 229 rooms, an Executive Lounge, and conference facilities.
Role type
Front Office Assistant Manager (Duty Manager)
Builds
Guest check-in/check-out processes, loyalty program sign-ups, and seamless hotel operations during peak times.
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, team leadership, conflict resolution, time management, multi-tasking, PMS proficiency (Fidelio/Opera)
Preferred skills
Experience with hotSOS, ability to act as a role model
Technologies
Fidelio, Opera PMS, hotSOS
Responsibilities
Act as a role model for the Front Office team, drive loyalty sign-ups, resolve guest complaints, assist with check-in/check-out, support staff training, and ensure health and safety compliance.
Seniority
Mid-level, hands-on IC