Front Office All-Rounder
Core
Deliver exceptional, personalized guest service and manage front office operations including check-ins, check-outs, reservations, and switchboard calls at a hotel.
Role type
Front Office All-Rounder
Builds
Guest experiences and hotel operational efficiency
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Guest service, Opera PMS, reservations management, switchboard operations, cross-departmental liaison, record keeping, loyalty program promotion
Preferred skills
Previous front office or reception experience, experience with Fidelio or HOTSOS
Technologies
Opera PMS, Fidelio, HOTSOS
Responsibilities
Manage guest check-ins and check-outs, assist with reservations and switchboard calls, respond to guest enquiries and concerns, support concierge and reception duties, liaise with Housekeeping and F&B, maintain guest records and documentation, promote hotel facilities and loyalty programs
Seniority
Part-time, entry to mid-level