Duty Manager
Core
Managing VIP guest relations, overseeing hotel operations, and conducting night audits to ensure guest comfort and revenue accuracy.
Role type
Duty Manager
Builds
Guest experiences and operational continuity for a 5-star hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
VIP guest management, night audit processes, revenue control, cross-departmental liaison, conflict resolution, MS programs, OPERA Cloud
Preferred skills
Remote area work experience, First Aid/CPR certification
Technologies
MS programs, OPERA Cloud
Responsibilities
Welcome and escort VIP guests, maintain guest profiles, handle guest inquiries and complaints, oversee hotel operations, conduct Night Audit processes, review rate variances and billing instructions, communicate operational updates to management.
Seniority
Mid-level, hands-on IC
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 849,000+ jobs from 20+ sources.