Process Optimization Specialist
Core
Document, analyze, and optimize global HR processes using Lean Six Sigma, automation, and AI to enhance operational efficiency.
Role type
Senior IC Process Optimization Specialist (Operational Excellence)
Builds
Streamlined HR workflows, automated processes, and target state process definitions
Domain
Human Resources / Operational Excellence / Process Engineering
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Lean Six Sigma (DMAIC, Value Stream Mapping), Process Mining, Root Cause Analysis, Process Mapping, KPI monitoring, Change Management, Project Management, AI integration, Low-code/No-code automation
Preferred skills
HR process improvement, ServiceNow HRSD, Process Mining applications, AI-driven insights
Technologies
ServiceNow Platform, iBPMS, Control Charts, Six Sigma tools
Responsibilities
Partner with process owners to document and maintain current state processes; Conduct data-driven analysis to identify inefficiencies and bottlenecks; Apply Lean Six Sigma methodologies to drive continuous improvement; Develop target state process definitions and SOPs; Coach staff on improvement methods; Monitor initiative effectiveness via KPIs and control charts.
Seniority
Senior, hands-on IC