Service Manager - Philpott Motors
Core
Oversee daily operations of an automotive service department, leading a team of advisors and technicians to ensure customer satisfaction and operational efficiency.
Role type
Service Manager (Automotive Dealership)
Builds
Service department operations for a multi-brand automotive dealership
Domain
Automotive retail / Aftermarket services
Required skills
Team leadership, process optimization, KPI analysis, budget management, scheduling, compliance management, automotive repair knowledge, dealership software proficiency
Preferred skills
Brand-specific experience, OEM standards familiarity, automotive service management certifications
Responsibilities
Lead and manage service team (advisors and technicians), develop and implement service processes, monitor department KPIs, manage scheduling and labor costs, provide team training and mentorship, address customer concerns, forecast goals and manage budgets
Seniority
Mid-level management