Operations Coordinator - Technical Support

Montreal, Quebec, ca💼 Full-time🗓 2026-09-14 → 2026-09-25

Core

Drive operational excellence for the Technical Support team by optimizing workflows, maintaining tools, and analyzing performance metrics.

Role type

Operations Coordinator (Technical Support)

Builds

Operational processes, performance dashboards, and support tool configurations for the Technical Support department.

Domain

Healthcare technology / Customer Support Operations

Deliverable

production ML models | product features | dashboards & analysis | client delivery

Required skills

Salesforce power user, process improvement, data analysis, workflow optimization, training/onboarding, forecasting

Preferred skills

Generative AI tools (ChatGPT, Claude), AI automation platforms, Windows environments, Google Workspace

Technologies

Salesforce, ChatGPT, Claude, Windows, Google Workspace

Responsibilities

Configure and maintain Technical Support tools; document and update operational procedures; identify gaps and recommend process improvements; compile and analyze performance metrics; maintain dashboards and reporting; prepare call/email volume forecasts; support ISO and quality initiatives; train new employees; provide ad-hoc operational support.

Seniority

Mid-level, hands-on IC

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About Medfar

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