Director, Client Services Implementation
Core
Lead the implementation and management of new client Patient Services programs (Hub, Patient Assistance, Copay/Affordability, Direct-to-Patient) to satisfy contractual obligations and improve patient outcomes.
Role type
Senior IC implementation director (patient services)
Builds
End-to-end implementation of Patient Services programs for pharmaceutical clients
Domain
Healthcare / Pharmaceutical services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Client relationship management, project management, program implementation, business process design, system configuration, training coordination, documentation creation, stakeholder collaboration
Preferred skills
Biopharma Patient Services program implementation, PMP certification, Salesforce Healthcloud experience, AI for process efficiency
Technologies
Microsoft Word, Excel, PowerPoint, Visio, Salesforce Healthcloud
Responsibilities
Implement and manage new client Patient Services programs, manage client relationships during implementation, track internal work streams and timelines, coordinate internal and external reviews of implementation documentation, approve system requirements and data transfer agreements, plan and organize projects and services
Seniority
Senior, hands-on IC with management responsibilities
