Receptionist (Guest Relations Agent)
Core
Greet guests, manage check-in/check-out, handle reservations, and resolve guest issues to ensure satisfaction.
Role type
Front Office Receptionist
Builds
Guest experiences and operational front-desk processes
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, reservation management, conflict resolution, payment processing, PMS systems knowledge, multitasking
Preferred skills
Foreign languages (Russian, German), VIP guest handling, cultural sensitivity
Technologies
Opera, Fidelio
Responsibilities
Greet guests and manage check-in/check-out, Handle room reservations and amendments, Address guest complaints and special requests, Process payments and billing, Maintain guest records in hotel management system
Seniority
Entry-level to Junior
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