Chargé.e clientèle
Core
Manage consumer relations for the North Mayenne sector, providing optimal water service solutions and handling customer inquiries.
Role type
Customer service agent (water utility)
Builds
Customer service interactions and data management for water services
Domain
Utilities / Water management
Deliverable
client delivery
Required skills
customer relationship management, data entry, correspondence writing, data cross-referencing, problem-solving
Responsibilities
Welcome clients physically and via phone regarding water services, manage meter reading campaigns and overdue accounts, update consumer databases, write letters and emails, cross-reference customer data, coordinate with the network service team.
Seniority
Junior to Mid-level, hands-on IC
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