Sr. Concierge Lead
Core
Lead client-centric front-of-house operations, managing guest experiences, meeting/event coordination, and workspace readiness for a hybrid workforce.
Role type
Senior front-of-house operations lead
Builds
Seamless guest journeys, optimized meeting/event logistics, and functional hybrid workspaces
Domain
Corporate services / Hospitality / Workplace management
Deliverable
product features
Required skills
Guest experience management, meeting and event coordination, staff training and development, workspace readiness management, hybrid workforce support, operational quality assurance, technology adoption, problem-solving
Preferred skills
A/V equipment setup, experience in corporate/legal/banking/hospitality settings
Technologies
Microsoft Office Suite, Book-It, Service Now, digital room signage, task management apps
Responsibilities
Own client-facing space presentation and atmosphere; Champion guest journey from arrival to departure; Coordinate meetings, events, and vended hospitality services; Train and develop front-of-house staff; Manage workspace readiness for hybrid employees; Conduct regular workspace inspections and quality assurance
Seniority
Senior, hands-on IC
