Director, Distribution Support - Raffles & Fairmont (part of Accor) F/H/X
Core
Director of Distribution Support for Raffles & Fairmont hotels, ensuring system connectivity, content quality, and distribution strategy alignment across B2B and B2C channels.
Role type
Senior IC Director, Distribution Support & Revenue Management
Builds
Distribution connectivity, content management, and operational processes for luxury hotel brands
Domain
Hospitality (Luxury) + Revenue Management & Distribution Systems
Required skills
Revenue Management strategy, Distribution system management, Project management, Data analysis, SOP creation, Stakeholder management, Training design, Contract analysis, Financial reporting, PMS/CRS/RMS system expertise
Preferred skills
Luxury hotel experience, Migration project experience, Change management, Executive presentation skills
Technologies
PMS, CRS, SCS, RMS, RevUP, Microsoft Office (Excel, PowerPoint)
Responsibilities
Manage distribution system applications and partner platform evolution; Ensure data quality for availability, rates, and inventory; Create and update operational standard procedures (SOPs); Supervise support team SLA compliance; Design training materials and conduct hotel team training; Execute campaign loading and quality controls; Analyze support ticket metrics for process improvement; Represent brand in distribution associations and advisory boards; Support new hotel opening critical path for distribution.
Seniority
Director, strategic leadership & hands-on execution