Sr. Manager – Office Services Operations
Core
Strategic operations leader for large-scale legal onsite services supporting law firm clients, overseeing Account Managers and Supervisors across Print, Mail, Digital, Reception, and Compliance services.
Role type
Senior Manager, Operations
Builds
Onsite service delivery solutions for law firm clients
Domain
Legal services / Business Process Outsourcing (BPO)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic planning, team leadership, stakeholder management, process optimization, budget management, performance evaluation, CRM systems, data analytics, workflow redesign
Preferred skills
Vendor platform knowledge, change management, cross-functional collaboration, presentation skills
Technologies
Salesforce, Tableau, Google Workspace, MS Office Suite
Responsibilities
Lead and oversee a team of managers and employees to support assigned verticals/regions; Proactively identify and resolve complex issues across functional areas; Establish clear performance expectations and conduct reviews; Provide strategic input into budget development and execution; Guide managers in developing leaders and individual contributors.
Seniority
Senior, hands-on IC with strategic oversight