Guest Experience Supervisor
Core
Supervise daily Guest Experience operations to ensure exceptional service delivery and manage VIP arrivals, repeat guests, and special occasions.
Role type
Guest Experience Supervisor
Builds
Personalized guest services and seamless guest experiences across hotel departments
Domain
Hospitality / Luxury Hotel Operations
Deliverable
client delivery
Required skills
Team leadership, service recovery, guest feedback management, cross-departmental coordination, VIP guest handling, performance analysis, compliance with brand standards
Preferred skills
Experience in 4- or 5-star hotels, additional languages beyond English, knowledge of luxury service standards
Technologies
None stated
Responsibilities
Supervise daily Guest Experience operations, lead and coach the Guest Experience team, monitor guest satisfaction, handle guest feedback and service recovery, coordinate with Front Office and other departments, manage VIP arrivals and special occasions, conduct guest follow-ups and satisfaction checks, maintain guest preference records, review feedback from platforms, prepare guest experience reports, ensure compliance with hotel policies and brand standards
Seniority
Mid-level Supervisor