Customer Support Executive
Core
Provide high-quality customer service, onboarding, and support to Polish clients for Brandbank's digital product content solutions.
Role type
Customer Support Executive (B2B)
Builds
Customer onboarding, service support, and training sessions for Polish clients
Domain
Digital product content / Consumer intelligence
Deliverable
client delivery
Required skills
Native Polish, B2B customer service experience, Microsoft Office, SLA management, Knowledge Base development
Preferred skills
Freshdesk platform experience, cross-functional collaboration, automation initiatives
Technologies
Freshdesk, Microsoft Office
Responsibilities
Provide daily support to Polish customers via Freshdesk; Deliver customer onboarding and training sessions; Collaborate with sales teams to resolve issues; Contribute to Knowledge Base development; Ensure queries are resolved within agreed SLAs
Seniority
Mid-level, individual contributor